[DE]CoreyOnline

Hi Tenno, can you tell me what iPhone / iPad you are playing on? 

It would be especially helpful if you could save & send your game logs shortly after a crash. This would allow our team to see exactly what happened right before the crash. Here are instructions on how to save & send logs! 

Hi there! What iPad model are you using? Could you tell us what specific Dojo you are trying to access? 

The next time you get a crash in a Dojo, could you please save & share game logs? This will help us determine what is causing the crash. We have instructions here on how to save & send logs! 

Many thanks! And can you confirm you were still not able to log in as of today?

Also, did you try logging in with Apple ID password instead of just face / touch ID? There may be something strange happening with the face / touch login. 

Fixes: 

• Fixed the Mag Celestis Helmet and Baruuk Peacemaker Helmet missing their platform-specific lock state. 
  • As stated in the “TennoGen and Cross Platform Save” article, TennoGen purchased on PC can only be used on PC. TennoGen items purchased for Platinum can be accessed via Cross Platform Save on licensed platforms.
  • We will be running a script to set the in...

Fixes: 

• Fixed the Mag Celestis Helmet and Baruuk Peacemaker Helmet missing their platform-specific lock state. 
  • As stated in the “TennoGen and Cross Platform Save” article, TennoGen purchased on PC can only be used on PC. TennoGen items purchased for Platinum can be accessed via Cross Platform Save on licensed platforms.
  • We will be running a script to set the inten...

Hi Tenno, can we get a little bit more information about this? In particular, sending  us your game logs after receiving a 'login error' message could be of great use to us. You can actually save & send logs from the launcher screen even without logging into your account. I am including instructions on how to do so here: 

On 2024-02-26 at 3:06 PM, [DE]CoreyOnline said:

If you are unable to get in game, you can also access & save Error Logs by tapping the top centre of the screen (in landscape mode)

...

NIGHTWAVE: NORA’S MIX VOL. 6
Note: Nora’s Mix Vol.6 begins today at 2 PM ET. 

Seize the day with Nora’s Mix Vol. 6! Complete Nightwave Acts to unlock new rewards, including new Weapon Augment Mods, Daybreak Cosmetics and more. 

Like previous editions of Nightwave, we will include duplicate protection for rewards you have already unlocked. Identical to Nora’s Mix Vol. 5, Tenno can expect to be compensated with Nora’s Mix Vol. 6 Creds instead of the previous unlocked reward.

New Tier Rewards 

...

Hi Tenno, this was resolved in the Hotfix 12!

11 hours ago, RubberJohnny7 said:

Not yet. They’ve been saying they are working on a fix since February so who knows when it will be fixed. The only work around is using a controller. It seems a controller solves half the problems people are having with the mobile version. 

Thank you Tenno, we have this on our list of issues to fix as soon as we are able!

Hi Tenno, as you're on iPhone 11, you should be able to play The Duviri Paradox content, so we'll need a bit more information! 

• At what point in the mission / experience are you getting kicked out? Also please confirm if it is getting kicked out, or getting a full-on crash. 
• Are you on single player or multiplayer?
• Are you doing Cross Play? Cross Save? 

Note: device memory is related to RAM not storage! So clearing up space and deleting other apps will not affect this.

Lastly, the next time you get kicked out, can you grab game logs and send them to us? This will help us solve this for you! Here are instructions on how to do so: 

Hi Tenno, sorry to hear about this! This is a known issue that we are now tracking and working on a fix. 

If it happens again and it's not too much trouble, could you save your game logs and send them over to us so that we can examine what's going on? 

Here are instructions on how to save & share logs: 

Hi Tenno, this bug and several others have been in May 13's Hotfix 12. Thank you sincerely for your patience, and apologies for the long wait. 

Greetings Tenno! We've released a small update meant to resolve progression blockers for iOS Tenno attempting the Whispers In The Walls Quest, as well as other in-app fixes.

While we are calling this a hotfix, it is actually a small CERT update. Depending on your Automatic App Update preferences, you may need to manually update the app. If you see "Unable to connect, please ensure you have the latest Warframe update installed" on the launcher, head to the App Store, search for Warframe and select "Update".

Reminder: ...

Thank you Tenno, we have reproduced your issue and are investigating now! 

Hi Tenno! It is true that iOS devices with lower RAM such as the XR and the SE series can have harder times running the Open World areas. If he is stuck inside the quest, going to support.warframe.com and explaining this to our support team while sharing the username will help! They can get your account out of the quest. Be sure to write to them! 

Thank you and we'll continue to work on optimizing the play experience on iOS. 

Fixes: 

• Fixes towards the search area map marker for spawned Necramite Drones not showing up in Netracell missions due to spawn positioning issues.
  • This also helps prevent this issue from occurring in the Whispers in the Walls Quest. We are still investigating related issues for follow-up fixes. 
• Fixed cases of Protea’s Temporal Anchor rewind being interrupted by enemies in her path, which was canceling the restoring of Energy, Ammo, Shields, Health, and Combo Counter. 
• Fixed getting pulled out of the Void Angel’s Ethereal Plane as Protea in Zariman missions if Temporal Anchor is cast before entering it. 
• Fixed the Bronco “Dizzying Rounds” Augment Mod enabling finishers on enemies that are not intended to be vulnerable to finishers (i.e. Acolytes, Whispers and Demolishers). 
• Fixed issue where a Client selecting a Relic using the controller bindin...

Hi Testlangto, regarding the Railjack mission bug, could you share game logs shortly after this happens? We are not seeing this on a widespread level, and having a look at your game logs shortly after it occurred would be extremely helpful in solving your issue. 
 

I'm sending along instructions on how to get your logs (and how to share them) -- thank you!

Thank you Tenno, we are investigating! 

Apologies, Tenno, this is a known issue (interaction prompts not appearing in the cinematic) that we are working to fix asap!

Apologies, Tenno, this is a known issue (interaction prompts not appearing in the cinematic) that we are working to fix asap!